Desert Hot Air Balloon Ride in Dubai - Official Direct Booking|Sunrise Viewing from Above|Pick-up & drop-off at the hotel|Breakfast|Falcon|Camel riding|Flight Certificate - Multiple Packages Available

*. Please carefully review the contents of each package and select the one that meets your needs.

*. Exclusions: All fees not mentioned in the selected inclusions and any personal expenses are not included.

*. Pick-up and drop-off services are only available within the Dubai city hotel area; services are not provided beyond this zone (please confirm your hotel with customer support).

*. Each passenger must bring the original passport, a copy, or a photo for this itinerary.

If you choose to participate in only part of the itinerary, the uncompleted portion will be deemed voluntarily forfeited with no refund provided. We appreciate your understanding.

*. This product does not include accident insurance. If needed, please purchase it domestically before departure.

*. Please provide your name, contact information, hotel name in English, room number, travel dates, and number of guests before placing the order.

*. Children under 7 years old, pregnant women, and seniors over 70 cannot participate. Children aged 7-11 are charged at the child rate, while those aged 12 and above are charged at the adult rate. A double fee will be charged for individuals weighing over 125kg (please contact customer support for details).

*. All times mentioned are for reference only and are subject to the arrangements by the staff on the day. The end time of the itinerary varies depending on the package. The return time to the hotel will be confirmed on the day. It is not recommended to book other activities in the morning.

*. All packages do not include falcon photo opportunities, photos, videos, etc. If needed, these can be purchased separately on-site. The hot air balloon ride primarily focuses on the balloon experience. Other packages include activities at the campsite for self-participation (basic and simple experiences; more complex options can be added for an additional fee on-site). If you cannot find something, please consult the staff, as no compensations will be provided afterward. Please take note.

*. Hot air balloon rides in Dubai operate from September each year until the end of May the following year (specific dates subject to official notice).

*. During summer, the shuttle service typically starts around 3:00 AM, while in winter it begins around 4:00 AM. The exact time will be confirmed by customer support the day before. Travelers must arrive at the hotel lobby on time as scheduled. If we are unable to contact you or if you are more than 10 minutes late, the driver will leave to pick up other guests, and no refunds or rescheduling will be possible. Thank you for your understanding.

* The hot air balloon ride is primarily for viewing the sunrise, so timing is extremely precise. Please arrive on time. If visitors miss the scheduled time due to personal reasons, it will be considered a NO-SHOW, and no refunds or changes will be accepted. Thank you for your understanding.

* The hot air balloon ride reaches an altitude of approximately 1,500 meters, with a floating duration of 30-60 minutes. The actual height and duration may vary due to weather conditions or other unforeseen factors, and will be determined by the staff on the day.

*. The purpose of this itinerary is to enjoy the desert sunrise via hot air balloon ride, so the start time will vary daily based on sunrise time.

Minor adjustments may occur, typically around 5:00-6:00 AM, with efforts made to depart before sunrise. Specific arrangements will be determined by on-site staff on the day.

* The flight direction and distance of the hot air balloon depend on wind and weather conditions, so the scenery seen during each flight may vary slightly. Additionally, visibility during the flight depends on the day's weather conditions, and we cannot guarantee sunrise sightings. Wildlife sightings are also subject to their free movement and cannot be guaranteed, as conditions vary daily.

*. Travelers with high blood pressure, heart disease, cardiovascular and cerebrovascular diseases, acrophobia or aerophobia, those within 6 months post-surgery, individuals with disabilities or physical conditions unsuitable for high-altitude activities, and similar cases are not permitted to participate in high-altitude activities. Such bookings are not allowed. Guests with physical discomfort should participate with caution. If travelers conceal their medical conditions and incidents occur during the tour due to their own reasons,

We and the attraction shall not be held liable for any unexpected circumstances or losses incurred. Please be advised.

Since you'll need to climb in and out of the hot air balloon basket, it's recommended to wear loose, comfortable clothing. Avoid wearing skirts, shorts, or high heels. As hot air balloon rides typically take place in the early morning when temperatures are cooler, we suggest bringing a warm jacket.

* Due to the significant impact of weather on hot air balloon rides, if the base cancels the activity due to weather conditions, you will receive a full refund or have the option to reschedule (please understand that last-minute cancellations by the base may occur due to force majeure factors for safety reasons). If you choose a refund, customer support will verify the refund eligibility and submit the request to the base (the refund process typically takes 2-3 weeks, and customer support will contact you regarding the refund).

* The daytime temperature in the Dubai desert is relatively high. It is recommended to bring a sun hat, sunglasses, a headscarf, and sunscreen for sun protection.

Dear guests who have booked the hot air balloon ride and Dubai desert safari, please note that no refund will be given if you miss the sunset or sunrise due to weather conditions or traffic congestion. Additionally, during Ramadan, evening camp performances and complimentary activities may be canceled, but the fees remain unchanged. We appreciate your understanding.