Terms of Service

Terms of Service

Last Updated: 27 May 2026

Welcome to HolidaySG.com. These Terms of Service govern your access to and use of our website, products, services, bookings, and related platforms operated by HOLIDAYSG.COM Private Limited.

By accessing or using our services, you agree to comply with and be legally bound by these Terms.

1. Company Information

HOLIDAYSG.COM Private Limited
Singapore Registered Company
UEN: 202555302E
Travel Agent Licence No: TA04014

Website: www.holidaysg.com

Support Email: support@holidaysg.com

2. Services Provided

HolidaySG provides travel-related services including but not limited to:

Attraction tickets
Tours and sightseeing activities
Hotel bookings
Ferry tickets
Cruises
Visa assistance services
Travel packages
Transportation arrangements
Promotional travel deals

HolidaySG acts as a booking platform and/or authorised reseller for selected suppliers, operators, and partners.

3. User Responsibilities

By using our services, you agree that:

All information provided is accurate and complete.
You are legally authorised to make bookings.
You will not misuse the website or attempt fraudulent transactions.
You will comply with supplier-specific rules and conditions.
You are responsible for checking passport, visa, vaccination, and travel entry requirements before travel.

HolidaySG is not responsible for denied entry caused by incomplete documentation or government restrictions.

4. Pricing & Payments

Prices displayed are subject to availability and may change without prior notice.
Full payment may be required before confirmation.
Currency conversion rates may vary depending on payment provider or bank.
Promotional offers may have limited validity and additional conditions.

HolidaySG reserves the right to cancel bookings affected by pricing errors, system errors, or suspected fraudulent activity.

5. Booking Confirmation

A booking is considered confirmed only after:

Successful payment is received, and
A confirmation email, ticket, or voucher is issued.

Some bookings may require manual verification or supplier confirmation before final approval.

6. Cancellation & Refund Policy

Cancellation and refund eligibility depend on:

Supplier policies
Attraction operator rules
Hotel or ferry provider conditions
Visa processing stages
Promotional restrictions

Certain bookings may be non-refundable or partially refundable.

Refund processing timelines may vary depending on banks, payment gateways, suppliers, and financial institutions.

For refund requests, users should contact support@holidaysg.com.

7. Visa Assistance Services

HolidaySG provides visa assistance and application support services. Final visa approval remains solely at the discretion of the respective embassy, consulate, or immigration authority.

HolidaySG does not guarantee:

Visa approval
Processing timelines
Immigration clearance
Entry approval

Visa fees, government charges, appointment fees, and third-party charges may be non-refundable once processing has started.

8. Third-Party Suppliers

Many services available on HolidaySG are fulfilled by third-party suppliers including:

Attraction operators
Hotels
Ferry companies
Airlines
Cruise operators
Insurance providers
Visa processing partners

HolidaySG is not liable for:

Supplier operational issues
Delays
Schedule changes
Service interruptions
Weather disruptions
Force majeure events
Supplier insolvency

Supplier-specific terms may apply in addition to these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, HolidaySG shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Travel disruptions
Missed connections
Government restrictions
Pandemic-related disruptions
Immigration decisions
Third-party service failures

Our maximum liability shall not exceed the total amount paid for the affected booking.

10. Intellectual Property

All website content including logos, graphics, text, branding, images, and software are owned by or licensed to HolidaySG and may not be copied, reproduced, or distributed without written permission.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy and Data Deletion Policy.

Data Deletion Request:
Data Deletion Policy

12. Fraud Prevention

HolidaySG reserves the right to:

Reject suspicious bookings
Request identity verification
Cancel fraudulent transactions
Block abusive users or accounts

Additional verification may be required for high-risk transactions.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes arising from the use of HolidaySG services shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Changes to Terms

HolidaySG may update these Terms at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised Terms.

Users are encouraged to review this page periodically.

15. Contact Us

For support, legal, or compliance enquiries:

Email: support@holidaysg.com
Compliance: escalations@holidaysg.com

Website: HolidaySG.com

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