Terms of Service

Terms of Service

Last Updated: 6 October 2026

Welcome to HolidaySG.com. These Terms of Service govern your access to and use of our website, products, services, bookings, and related platforms operated by HOLIDAYSG.COM Private Limited.

By accessing or using our services, you agree to comply with and be legally bound by these Terms.

1. Company Information

HOLIDAYSG.COM Private Limited
Singapore Registered Company
UEN: 202555302E
Travel Agent Licence No: TA04014

Website: www.holidaysg.com

Support Email: support@holidaysg.com

2. Services Provided

HolidaySG provides travel-related services including but not limited to:

• Attraction tickets
• Tours and sightseeing activities
• Hotel bookings
• Ferry tickets
• Cruises
• Visa assistance services
• Travel packages
• Transportation arrangements
• Promotional travel deals

HolidaySG acts as a booking platform and/or authorised reseller for selected suppliers, operators, and partners.

3. User Responsibilities

By using our services, you agree that:

• All information provided is accurate and complete.
• You are legally authorised to make bookings.
• You will not misuse the website or attempt fraudulent transactions.
• You will comply with supplier-specific rules and conditions.
• You are responsible for checking passport, visa, vaccination, and travel entry requirements before travel.

HolidaySG is not responsible for denied entry caused by incomplete documentation or government restrictions.

4. Pricing & Payments

• Prices displayed are subject to availability and may change without prior notice.
• Full payment may be required before confirmation.
• Prices in a currency other than SGD include a 2.5% currency conversion fee. Cards are charged in the currency shown (SGD where your currency is not supported). PayNow, UPI QR, ShopeePay, WeChat Pay and your HolidaySG wallet are charged in SGD; DuitNow and Touch 'n Go in MYR, including the 2.5% conversion fee. WeChat Pay adds a 5% payment fee; card wallet top-ups add a 5% card processing fee. The exact amount is shown before you pay; your bank or wallet app may apply its own conversion.
• Promotional offers may have limited validity and additional conditions.

HolidaySG reserves the right to cancel bookings affected by pricing errors, system errors, or suspected fraudulent activity.

5. Booking Confirmation

A booking is considered confirmed only after:

• Successful payment is received, and
• A confirmation email, ticket, or voucher is issued.

Every attraction and tour booking made on our website or app is checked and approved by our team before the ticket is issued; we email your e-tickets after approval.

6. Cancellation & Refund Policy

Cancellation and refund eligibility depend on:

• Supplier policies
• Attraction operator rules
• Hotel or ferry provider conditions
• Visa processing stages
• Promotional restrictions

Certain bookings may be non-refundable or partially refundable.

Refund processing timelines may vary depending on banks, payment gateways, suppliers, and financial institutions.

Approved refunds are released once the supplier and/or our payment provider has confirmed the reversal of funds to us; we do not advance a refund before that confirmation. Approved refunds that you request are subject to a 15% payment gateway & processing fee and a handling fee of SGD 15.00 per ticket, are processed within 7–21 business days and are returned only to the original payment method.

You must contact HolidaySG before raising a chargeback with your bank. Where a chargeback has been raised, we will respond to it with our transaction records and will not also issue a direct refund for the same transaction. Chargebacks filed without a legitimate basis or without contacting us first may lead to account suspension, recovery of the disputed amount and costs (including an administrative fee of SGD 25.00), and legal action.

For refund requests, users should contact support@holidaysg.com. Full refund terms: Refund Policy.

7. Visa Assistance Services

HolidaySG provides visa assistance and application support services. Final visa approval remains solely at the discretion of the respective embassy, consulate, or immigration authority.

HolidaySG does not guarantee:

• Visa approval
• Processing timelines
• Immigration clearance
• Entry approval

Visa refunds:

• The HolidaySG visa assistance fee is non-refundable under all circumstances, including visa approval, refusal, delay, withdrawal or cancellation of the application.
• Embassy or government fees are refunded only if HolidaySG has not yet paid them to the embassy or relevant government authority on your behalf. Once remitted, they are non-refundable regardless of the outcome of your application.
• Appointment fees and other third-party charges are non-refundable once paid.

See our Refund Policy for full details.

8. Third-Party Suppliers

Many services available on HolidaySG are fulfilled by third-party suppliers including:

• Attraction operators
• Hotels
• Ferry companies
• Airlines
• Cruise operators
• Insurance providers
• Visa processing partners

HolidaySG is not liable for:

• Supplier operational issues
• Delays
• Schedule changes
• Service interruptions
• Weather disruptions
• Force majeure events
• Supplier insolvency

Supplier-specific terms may apply in addition to these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, HolidaySG shall not be liable for:

• Indirect or consequential losses
• Loss of profits or business
• Travel disruptions
• Missed connections
• Government restrictions
• Pandemic-related disruptions
• Immigration decisions
• Third-party service failures

Our maximum liability shall not exceed the total amount paid for the affected booking.

10. Intellectual Property

All website content including logos, graphics, text, branding, images, and software are owned by or licensed to HolidaySG and may not be copied, reproduced, or distributed without written permission.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy and Data Deletion Policy.

Privacy Policy:
Privacy Policy

Data Deletion Request:
Data Deletion Policy

12. Fraud Prevention

HolidaySG reserves the right to:

• Reject suspicious bookings
• Request identity verification
• Cancel fraudulent transactions
• Block abusive users or accounts

Additional verification may be required for high-risk transactions.

Suspected fraudulent or unauthorised use of a payment method must be reported to HolidaySG within 5 hours, with a police report, a bank statement showing the transaction, and the cardholder's government-issued ID, so that we can attempt to block the tickets with the supplier. Tickets already used or redeemed cannot be refunded. Where the card issuer did not enforce 3D Secure authentication, liability rests with the issuing bank and/or payment provider, not HolidaySG. We cooperate fully with the police and with card-scheme dispute processes. Tickets obtained fraudulently are cancelled immediately and are void.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes arising from the use of HolidaySG services shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Changes to Terms

HolidaySG may update these Terms at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised Terms.

Users are encouraged to review this page periodically.

15. Contact Us

For support, legal, or compliance enquiries:

Email: support@holidaysg.com
Compliance: escalations@holidaysg.com

Website: HolidaySG.com

Marketing Communications

By creating an account on HolidaySG.com, you consent to receive marketing and promotional communications from HolidaySG.com Private Limited via email, SMS, and WhatsApp.

You may withdraw your consent and unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Replying STOP to any SMS or WhatsApp message
• Contacting us at escalations@holidaysg.com

Withdrawal of marketing consent does not affect transactional communications related to your bookings, account, or services you have purchased.

Hotel bookings: hotel stays are covered by our Hotel Booking Policy: cancellable until the deadline shown (10% fee for a card / PayNow refund, or the full amount as wallet credit), no-shows and early departures are not refunded, and the hotel's important information is part of the booking.