Cancellation Policy

🔄 Cancellation & Modification

Last updated: October 6, 2026

👤 User Options for Cancellation or Modification

Subject to the cancellation or modification terms stated in the Experience listing or Supplier Terms, a User may:

Cancel or modify a Booking directly, where permitted; or

Contact HolidaySG using the details in the Booking Confirmation to enquire about available options.

Where required, HolidaySG may liaise with the relevant Supplier to obtain confirmation before processing any cancellation or modification.

💳 Refund Processing

Where a Booking is cancelled or modified in accordance with applicable terms:

Refunds are issued only after HolidaySG receives the corresponding refund from the Supplier.

HolidaySG will not issue refunds before receiving funds from the Supplier.

Refunds follow our Refund Policy: processed within 7–21 business days, back to the original payment method; HolidaySG wallet credit only if you ask for it in writing.

🏷️ Discounts & Promotional Codes

If a Booking was made using a promotional code or discount:

Cancelling or modifying the Booking may invalidate the promotion.

Any refund will be calculated after adjusting the value of the applied discount.

🚫 No Refund After Commencement

No refunds will be issued once an Experience has commenced, or for any used portion including:

Packages

Accommodation

Meals

Related services

🏢 Supplier-Initiated Changes

Suppliers may modify a Booking after purchase, including:

Dates or schedules

Prices or inclusions

Age or entry requirements

HolidaySG will endeavour to notify Users as soon as such changes are known.
User rights relating to these changes are governed solely by the Supplier Terms.

HolidaySG shall not be liable for any losses or expenses arising from such changes.

If a Supplier:

Cancels → HolidaySG will refund what the Supplier returns, in line with our Refund Policy (processed within 7–21 business days)

Allows modification → HolidaySG will communicate the information to the User

HolidaySG will not be liable for:

A User’s inability to modify a Booking

Supplier communication delays

Services used after a modified Booking

⚠️ Exceptional Circumstances

In exceptional circumstances HolidaySG may ask the Supplier to make an exception to its cancellation policy; any refund the Supplier agrees to follows our Refund Policy.

Users agree that HolidaySG has no liability arising from such decisions.

🛡️ Limitation of Liability

In all cancellation scenarios:

HolidaySG’s responsibility is limited to processing refunds received from the Supplier.

All liabilities relating to the Experience rest solely with the Supplier.

HolidaySG is not liable for additional losses, damages, or incidental costs.

Refund Amounts, Fraud Reports and Chargebacks

How much is refunded (including the deductions on refunds you request), when a refund is released, how to report unauthorised card use, how chargebacks are handled and when we may cancel an order are all set out in our Refund Policy, the only refund policy for holidaysg.com.

HolidaySG reserves the right to review and approve return and refund requests based on supplier policies and applicable terms and conditions.

Hotels: cancelling a hotel stay follows the Hotel Booking Policy.