Data Deletion Request
Last updated: September 5, 2026
At HolidaySG.com, we respect your privacy and provide users the right to request deletion of their personal data.
What Data Can Be Deleted
You may request deletion of:
- Account information
- Booking history (where legally permitted)
- Contact details
- Saved traveller information
- Marketing preferences
- Support conversation records
Please note that certain transaction or invoice records may be retained for legal, accounting, fraud prevention, or regulatory compliance purposes under Singapore laws and travel industry requirements.
How to Request Data Deletion
To request deletion of your data, please contact our Privacy & Compliance Team through one of the following methods:
support@holidaysg.com
Compliance Email
escalations@holidaysg.com
+65 8083 7102
Please include:
- Your full name
- Registered email address or phone number
- Booking reference number (if applicable)
- Clear request stating that you want your personal data deleted
Verification Process
For security purposes, HolidaySG may request identity verification before processing any deletion request. This helps protect customer accounts from unauthorized requests.
Processing Time
Most verified deletion requests are processed within 7 to 30 business days, depending on the complexity of the request and applicable legal obligations.
Third-Party Services
If your booking was fulfilled through third-party suppliers, attraction operators, hotels, airlines, ferry providers, or payment gateways, certain data may also remain subject to their independent privacy and retention policies.
Contact Information
HOLIDAYSG.COM Private Limited
Singapore Registered Company
UEN: 202555302E
Travel Agent Licence: TA04014
Website: HolidaySG.com
Privacy-related enquiries: escalations@holidaysg.com
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