Legal
Cookie Policy
This policy explains how HolidaySG uses cookies and similar technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Last updated: 23 August 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website owners. We use both first-party and third-party cookies on our platform.
These cookies are essential for the website to function properly. They enable core features like security, session management, and form protection. The website cannot function without these cookies.
| Cookie | Duration | Description |
|---|---|---|
| JSESSIONID | Session | Maintains user's search and booking session |
| cart_id | Session | Holds selected activities and tours while browsing |
| csrf_token | Session | Secures forms (payment, login) against cross-site attacks |
| load_balancer | 1 day | Routes traffic across servers for optimal performance |
| cookie_consent | 1 year | Stores your cookie consent preferences |
| locale_currency | 6 months | Remembers your selected currency and language |
| auth_token | 30 days | Keeps you logged into your account |
| _px3 / bot_protect | 6 minutes | Fraud and bot protection at checkout and login |
Functional cookies enable enhanced features and personalisation, such as remembering your recently viewed destinations and supporting interactive maps.
| Cookie | Duration | Description |
|---|---|---|
| recently_viewed | 30 days | Remembers recently viewed destinations, attractions, and tours |
| map_session | Session | Supports Google Maps for location search and directions |
| chat_widget_id | 1 year | Maintains live chat and support conversation continuity |
| share_pref | 1 year | Enables social media share buttons on product pages |
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | Google Analytics — visitor counts, bounce rate, traffic source |
| _gid | 24 hours | Google Analytics — distinguishes unique users |
| ajs_anonymous_id | 1 year | Segment — cross-tool event tracking and analytics |
| _hjSession | 30 minutes | Hotjar — session recording for UX analysis and heatmaps |
Performance cookies help us monitor and improve the speed and reliability of our website, ensuring a smooth booking experience.
| Cookie | Duration | Description |
|---|---|---|
| nr_session | Session | New Relic — page load speed and API latency monitoring |
| cdn_perf | Session | CDN performance monitoring for asset delivery |
Advertisement cookies are used to provide you with relevant ads and marketing campaigns. They track visitors across websites and collect information to deliver customised advertisements.
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | Facebook Pixel — retargeting and conversion tracking |
| _gcl_au | 3 months | Google Ads — conversion tracking for ad campaigns |
| test_cookie | 15 minutes | DoubleClick — checks if ad-serving is available |
| _rdt_uuid | 3 months | Reddit Ads — interest profiling and ad targeting |
These cookies are being identified and categorised. We will update this list as more information becomes available.
| Cookie | Duration | Description |
|---|---|---|
| pxcts | Session | Description currently not available |
How to Manage Cookies
You can manage your cookie preferences at any time by clicking the "Cookie Settings" button in the consent banner at the bottom of the page. You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and Site Permissions
Contact Us
If you have any questions about our use of cookies, please contact us at support@holidaysg.com or via WhatsApp at +65 8083 7102.
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