Return Policy

At HolidaySG, we provide travel services, attraction tickets, tours, and digital travel products. As these services are time-sensitive and supplied by third-party operators, return eligibility depends on the specific product and supplier terms.

Please refer to our Return Policy below before making a request.

Before You Request a Return

Please note:

• Most attraction tickets, tours, and travel services cannot be physically returned
• Return eligibility depends on the supplier's cancellation and return conditions
• Requests must be made before the activity or service date
• Certain products are marked as non-returnable or non-refundable at the time of booking

Returns requested after the activity date or after service usage cannot be processed.

When Returns May Be Accepted

Returns may be considered if:

• The booking is eligible for free cancellation
• The supplier cancels the activity or service
• The selected date becomes unavailable and no alternative can be offered
• Duplicate bookings or duplicate payments were made
• Incorrect tickets were issued due to a system or supplier error

All return requests are subject to supplier review and approval.

When Returns Are Not Accepted

Returns are generally not accepted if:

• The cancellation or return period has expired
• The ticket, service, or voucher has been used
• The customer did not attend the activity (no-show)
• Incorrect travel details were provided by the customer
• The booking was purchased as non-refundable or promotional inventory

Processing Time

Approved returns and refunds are typically processed within 7–21 business days, depending on the supplier and payment method.

Bank processing times may vary.

How to Request a Return

Please send the following information via WhatsApp:

• Booking ID
• Lead traveller name
• Reason for the return request
• Supporting documents (if applicable)
• Contact number and email address

Contact Us

If you need assistance regarding your booking or return eligibility, please contact our customer support team via WhatsApp or through our support channels.

HolidaySG reserves the right to review and approve return requests based on supplier policies and applicable terms and conditions.