HolidaySG Travel Team
June 28, 2026
Training Guide: Wallet Top‑Up on HolidaySG B2B Portal
Log in to your B2B Partner Portal.
From the left menu, click TOPUP.
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In the Top Up Amount field, type the amount you wish to add (e.g., 500.00).
Ensure the amount matches your intended payment.
You have two options:
| Option | Method | Notes |
|---|---|---|
| Online Payment (Instant) | PayNow / QRIS / National Payment (0.8–1% fee) Digital Wallets (2.3% fee) Credit Card (3-5% fee) | Fastest option, balance updated instantly |
| Offline Payment (Bank Transfer) | Bank transfer with valid proof of payment | Use if you already paid via bank transfer; upload proof |
For online payment, click INSTANT TOP UP.
For offline payment, click GENERATE PROFORMA INVOICE and follow instructions to submit proof.
Check Recent Online Transactions at the bottom of the page.
Confirm your Transaction Reference, Amount, and Date are correct.
If you face issues:
📞 Call: +65 8083 7102
📧 Email: help@holidaysg.com
Go to the TOPUP menu in your B2B portal.
In the Top Up Amount field, type the amount you want to add (e.g., 1000.00).
Choose Other Offline Payment Method (Bank Transfer).
This option is for payments made via bank transfer.
You must provide valid proof of payment (e.g., bank transfer receipt).
After completing your bank transfer, click PROCEED.
Upload or provide your payment proof to verify the transaction.
Alternatively, click GENERATE PROFORMA INVOICE if you need an invoice before making the transfer.
Once verified by HolidaySG support, your wallet balance will be updated.
You can check the Recent Transactions section to confirm the top‑up.
If your offline top‑up is not reflected:
📞 Call: +65 8083 7102
📧 Email: help@holidaysg.com
Always keep a copy of your bank transfer receipt.
Use Proforma Invoice for corporate records before making payment.
Allow some processing time for offline payments compared to instant online top‑ups.
Written by
HolidaySG Travel Team
Singapore-based travel specialists covering attractions, tours and travel experiences across Asia-Pacific and beyond. Licensed travel agency (TA04014).
Last updated: August 23, 2026
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