Check-in / check-out
Check-in from 15:00 · check-out by 12:00
Deposit
Deposit · may be asked — THB 2,000.00 per room per night
Extra bed
Up to 1 · extra charge — THB 1,781.00 per guest per night
Meals
Breakfast · extra charge — THB 883.00
Shuttle
To/from airport · one way · extra charge — THB 800.00
Since October 2017, all owners of quadrocopters and other unmanned aerial vehicles (drones) are required to register their devices with the National Television and Radio Commission of Thailand (NBTC). In case of violation of the order, Thai law provides for a penalty of up to five years in prison and / or a fine of up to 100 thousand baht (about 3 thousand US dollars).
Mandatory gala dinner fees may apply at Thailand hotels. Guests should contact the hotel directly for more information.
Under the new immigration procedures, effective May 1, 2025, all foreign nationals entering Thailand by air, land or sea must complete the Thailand Digital Arrival Card (TDAC) online form on the official website of the Bureau of Immigration of Thailand three days prior to arrival.
Front desk is open 24/7.
The hotel requires a deposit of 2000.00 THB per day. If a guest stays for more than 5 nights, the property will hold a deposit of 10000.00 THB.
The Elements All Day Dining restaurant is scheduled to undergo a full refurbishment from 05th May to 31st October 2025. During this period, the hotel will remain fully operational, with thoughtful adjustments in place to minimise disruption. While the refurbishment is underway, dining services will be relocated to the Chill Out space — a scenic venue overlooking the resort’s cascading waterfalls.
Guests can continue to enjoy their dining experiences as follows:
Daily Buffet Breakfast: 6:30 AM – 11:00 AM
Thai Favourites Lunch: 11:00 AM – 5:00 PM
Taste of Thailand Dinner: 5:00 PM – 9:00 PM
Refurbishment Schedule & Impact:
May – June: Major construction and structural work. High noise levels expected.
July – August: Moderate structural work. Medium noise levels.
September – October: Final stages. Noise levels will be minimal.
To limit guest inconvenience, meeting rooms will be repurposed as temporary dining spaces. In addition, guest room allocation will prioritise accommodation in the upper areas of the resort, away from the renovation zone and conveniently located near theFloat Pool and M Bar.
For Families:
As the refurbishment area is near the main pool, which is the designated swimming area for children under 18, families with children may experience a slightly greater impact. Nevertheless, every effort will be made to ensure a comfortable and enjoyable stay for all guests.