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At a glance
Ticket type
E-ticket / Mobile
Confirmation
Instant
Accessibility
Wheelchair friendly
Suitable for
All ages
Highlights
-
Shuttle service from Central Queenstown
-
Lanterns light up the pools after 5pm
-
Pools able to fit up to 4 adults
-
Lush scenic views of the Shotover River
-
Relax and rejuvenate in a exclusive pool
Ticket Options
Select a date to see live prices & availability
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The Original Onsen - 1 Hour
Non-refundable
The Original Onsen - 1 Hour (3 Adults)
Non-refundable
The Original Onsen - 1 Hour (4 Adults)
Non-refundable
No package is available on this selected date. Try another date.
Details
Adult
- Book for your selected date above. Partner checkout confirms availability.
- Enter with voucher
-
Valid on the selected date
Duration
-
No cancellation
This rate may be non-refundable. See package terms before you book.
About this package
One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm Child (5-11yrs) 9am – 4:30pm Bookings are taken on the hour for customers wishing to receive a transfer Self-drive bookings will be at half-past the hour Please arrive at the pools 30 minutes prior your scheduled bathing time Duration: 1 hour including time to change and shower Onsen Hot Pool is located at 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand The on request shuttle service departs and returns outside of the Station Building, corner of Camp St and Shotover St, in central Queenstown. Hourly pick-up/drop-off from The Station. Pick-up at 30 minutes to the hour
What's included
- Evening bookings only - Japanese lanterns surround the pool
- One complimentary alcoholic or non-alcoholic beverage
- Exclusive **outdoor** pool room, change area, shower and towels
- Choice of one snack (Whittaker's chocolate bar, pure ice cream or hand cooked crisps)
Children under 12yrs are not permitted for evening sessions (after 5pm) One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The water held within the pools is vastly rainwater, collected from our roof-tops as well as spring water from a spring on-site. Any shortfall is substituted from Lake Wakatipu water. The water is replaced constantly throughout the day in order to keep the water as fresh as possible and is constantly circulates through a sand filter to trap suspended particles The mineral content of the pool water is very low so jewellery should not be affected. However, it is recommended to remove jewellery to avoid losing items in the pool If you wish to cancel a booking please provide at least 48 hours’ notice As Onsen is a close contact business, when Queenstown moves to the COVID-19 Protection Framework “Traffic Light” system, we will require all guests to be vaccinated. At the time of booking your experience, we will require confirmation that all guests associated with the booking are double vaccinated against COVID-19. On arrival, we will be requiring proof of vaccination in line with the NZ Government’s Vaccination Certificates Protocol (Protocol). If you are unable to provide evidence of double vaccination strictly in line with the Protocol, the guests who are not vaccinated or unable to provide proof will not be able to enjoy their experience with us. The cost for the booking will remain the same as at the time of booking regardless of the number of guests who are enjoy their experience with us. If no guests are vaccinated or able to provide proof of vaccination in line with the Protocol, the booking will be cancelled, and your credit card will be charged a cancellation fee equal to 100% of the booking. Confirmation in the form of a tour voucher will be received at time of booking Upon completion of purchase, please print the voucher and present on day of the experience Vouchers can also be presented on your mobile device for this attraction Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control For your information, complete Tour Operator Information including contact details is included on your tour voucher We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
Ticket types
- Adult
- CHILD
Per Package
- Book for your selected date above. Partner checkout confirms availability.
- Enter with voucher
-
Valid on the selected date
Duration
-
No cancellation
This rate may be non-refundable. See package terms before you book.
About this package
One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm Child (5-11yrs) 9am – 4:30pm Bookings are taken on the hour for customers wishing to receive a transfer Self-drive bookings will be at half-past the hour Please arrive at the pools 30 minutes prior your scheduled bathing time Duration: 1 hour including time to change and shower Onsen Hot Pool is located at 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand The on request shuttle service departs and returns outside of the Station Building, corner of Camp St and Shotover St, in central Queenstown. Hourly pick-up/drop-off from The Station. Pick-up at 30 minutes to the hour
What's included
- Evening bookings only - Japanese lanterns surround the pool
- One complimentary alcoholic or non-alcoholic beverage
- Exclusive **outdoor** pool room, change area, shower and towels
- Choice of one snack (Whittaker's chocolate bar, pure ice cream or hand cooked crisps)
Children under 12yrs are not permitted for evening sessions (after 5pm) One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The water held within the pools is vastly rainwater, collected from our roof-tops as well as spring water from a spring on-site. Any shortfall is substituted from Lake Wakatipu water. The water is replaced constantly throughout the day in order to keep the water as fresh as possible and is constantly circulates through a sand filter to trap suspended particles The mineral content of the pool water is very low so jewellery should not be affected. However, it is recommended to remove jewellery to avoid losing items in the pool If you wish to cancel a booking please provide at least 48 hours’ notice As Onsen is a close contact business, when Queenstown moves to the COVID-19 Protection Framework “Traffic Light” system, we will require all guests to be vaccinated. At the time of booking your experience, we will require confirmation that all guests associated with the booking are double vaccinated against COVID-19. On arrival, we will be requiring proof of vaccination in line with the NZ Government’s Vaccination Certificates Protocol (Protocol). If you are unable to provide evidence of double vaccination strictly in line with the Protocol, the guests who are not vaccinated or unable to provide proof will not be able to enjoy their experience with us. The cost for the booking will remain the same as at the time of booking regardless of the number of guests who are enjoy their experience with us. If no guests are vaccinated or able to provide proof of vaccination in line with the Protocol, the booking will be cancelled, and your credit card will be charged a cancellation fee equal to 100% of the booking. Confirmation in the form of a tour voucher will be received at time of booking Upon completion of purchase, please print the voucher and present on day of the experience Vouchers can also be presented on your mobile device for this attraction Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control For your information, complete Tour Operator Information including contact details is included on your tour voucher We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
Ticket types
- Per Package
Per Package
- Book for your selected date above. Partner checkout confirms availability.
- Enter with voucher
-
Valid on the selected date
Duration
-
No cancellation
This rate may be non-refundable. See package terms before you book.
About this package
One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm Child (5-11yrs) 9am – 4:30pm Bookings are taken on the hour for customers wishing to receive a transfer Self-drive bookings will be at half-past the hour Please arrive at the pools 30 minutes prior your scheduled bathing time Duration: 1 hour including time to change and shower Onsen Hot Pool is located at 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand The on request shuttle service departs and returns outside of the Station Building, corner of Camp St and Shotover St, in central Queenstown. Hourly pick-up/drop-off from The Station. Pick-up at 30 minutes to the hour
What's included
- Evening bookings only - Japanese lanterns surround the pool
- One complimentary alcoholic or non-alcoholic beverage
- Exclusive **outdoor** pool room, change area, shower and towels
- Choice of one snack (Whittaker's chocolate bar, pure ice cream or hand cooked crisps)
Children under 12yrs are not permitted for evening sessions (after 5pm) One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on The water held within the pools is vastly rainwater, collected from our roof-tops as well as spring water from a spring on-site. Any shortfall is substituted from Lake Wakatipu water. The water is replaced constantly throughout the day in order to keep the water as fresh as possible and is constantly circulates through a sand filter to trap suspended particles The mineral content of the pool water is very low so jewellery should not be affected. However, it is recommended to remove jewellery to avoid losing items in the pool If you wish to cancel a booking please provide at least 48 hours’ notice As Onsen is a close contact business, when Queenstown moves to the COVID-19 Protection Framework “Traffic Light” system, we will require all guests to be vaccinated. At the time of booking your experience, we will require confirmation that all guests associated with the booking are double vaccinated against COVID-19. On arrival, we will be requiring proof of vaccination in line with the NZ Government’s Vaccination Certificates Protocol (Protocol). If you are unable to provide evidence of double vaccination strictly in line with the Protocol, the guests who are not vaccinated or unable to provide proof will not be able to enjoy their experience with us. The cost for the booking will remain the same as at the time of booking regardless of the number of guests who are enjoy their experience with us. If no guests are vaccinated or able to provide proof of vaccination in line with the Protocol, the booking will be cancelled, and your credit card will be charged a cancellation fee equal to 100% of the booking. Confirmation in the form of a tour voucher will be received at time of booking Upon completion of purchase, please print the voucher and present on day of the experience Vouchers can also be presented on your mobile device for this attraction Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control For your information, complete Tour Operator Information including contact details is included on your tour voucher We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
Ticket types
- Per Package
About Onsen Hot Pools Queenstown
Soak in the natural thermal waters of Onsen Hot Pools while overlooking the dramatic Shotover River in Queenstown. This serene retreat offers a perfect blend of relaxation and stunning alpine scenery, ideal for couples or groups seeking a tranquil escape.
Local Legends & Stories
Queenstown's thermal pools draw on ancient geothermal activity, blending Māori healing traditions with Japanese onsen culture. The area has long been a sanctuary for restorative bathing, cherished by both locals and visitors.
Must Do Experiences
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Book an evening session to see the pools beautifully illuminated by Japanese lanterns
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Enjoy the exclusive outdoor pool room with panoramic river views
-
Take the complimentary shuttle from central Queenstown for a stress-free visit
Hidden Gems
-
Visit during sunset for a magical transition from golden hour to lantern-lit evening
-
Try the local Whittaker's chocolate bar included in your snack choice
-
The outdoor changing areas offer privacy with scenic river glimpses
What Makes it Special
-
Water-fuelled relaxation in pools heated by natural thermal springs
-
Exclusive outdoor pool room accommodating up to four adults
-
Stunning backdrop of the Shotover River and Remarkables mountain range
Available Facilities
Complimentary shuttle service
exclusive outdoor pool room
private changing areas
showers
towels
beverage service
snack options
Perfect Timing
When to visit for the best experience
Evening bookings from May to September offer the most atmospheric experience with lanterns and cooler weather. Book during shoulder seasons for fewer crowds while still enjoying the stunning mountain views.
Photography Guide
Capture the perfect shots
-
Capture the lantern reflections on the water during the golden hour before sunset
-
Use a wide-angle lens to include the Shotover River and mountain backdrop
-
Evening sessions provide dramatic lighting perfect for atmospheric shots
Cultural Etiquette
Respect local customs and traditions
Onsen culture emphasizes quiet relaxation and respect for shared spaces Remove all swimwear before entering the thermal pools as per traditional practice Shuttle service reflects New Zealand's commitment to accessible eco-tourism
Special Events & Experiences
Enhanced experiences and seasonal highlights
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Winter lantern festivals with extended evening hours and special beverages
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Summer sunset sessions featuring local music and enhanced snack options
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Seasonal wellness workshops combining onsen relaxation with mindfulness practices
Important Guidelines & Safety
Essential safety information and guidelines
-
Stay hydrated between soaks and limit session time to 15-20 minutes
-
Children under 16 must be supervised by an adult at all times
-
Inform staff of any health conditions before entering the thermal pools
Visitor Information
Entry Fee
Prices vary by season and booking time, with evening sessions typically priced higher. Group discounts may be available for private pool bookings.
Visit Duration
Allow 2-3 hours to fully enjoy the experience including shuttle travel time. Most visitors spend approximately 90 minutes soaking in the pools.
Accessibility
The venue offers step-free access to the pool area and changing facilities. Accessible shuttle service is available with advance booking.
Highlights
Onsen Hot Pools Queenstown
- Shuttle service from Central Queenstown
- Lanterns light up the pools after 5pm
- Pools able to fit up to 4 adults
- Lush scenic views of the Shotover River
- Relax and rejuvenate in a exclusive pool
Opening hours
* The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm
* Bookings are taken on the hour for customers wishing to receive a transfer
* Self-drive bookings will be at half-past the hour
* Please arrive at the pools 30 minutes prior your scheduled bathing time
* Bookings are taken on the hour for customers wishing to receive a transfer
* Self-drive bookings will be at half-past the hour
* Please arrive at the pools 30 minutes prior your scheduled bathing time
Notes
* The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm
* Bookings are taken on the hour for customers wishing to receive a transfer
* Self-drive bookings will be at half-past the hour
* Please arrive at the pools 30 minutes prior your scheduled bathing time
* Bookings are taken on the hour for customers wishing to receive a transfer
* Self-drive bookings will be at half-past the hour
* Please arrive at the pools 30 minutes prior your scheduled bathing time
Overview
The ultimate in water-fuelled relaxation, visit Queenstown's Onsen Hot Pools and immerse yourself in pools overlooking the iconic Shotover River! Heal your body and mind with the soothing benefits of pure water all while surrounded by some wonderful scenery at this essential attraction featuring a range of exclusive pools indoors and outdoors that can accommodate up to four adults. This flexibility makes the pools ideal either for romantic getaways and pampering, or for a group of friends looking to take things in Queenstown down a notch and unwind in this magical part of New Zealand. Located within just a short 10 minute drive from the centre of Queenstown - and with a courtesy shuttle bus provided - it's an easily accessible and highly therapeutic attraction ideal for anyone looking to mend tired bones or bodies. Kick back in the hot waters, see the jet boats zip by in the Shotover Canyon below, and enjoy the ultimate in Queenstown relaxation - book yourself a session at the Onsen Hot Pools today. Please note one room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on.
Note
- One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on
Important Information
Opening Hours
* The Outdoor Onsen is open 9am - 4.30pm and The Original Onsen is open 9am - 10pm
* Bookings are taken on the hour for customers wishing to receive a transfer
* Self-drive bookings will be at half-past the hour
* Please arrive at the pools 30 minutes prior your scheduled bathing time
What's Included
- Evening bookings only - Japanese lanterns surround the pool
- One complimentary alcoholic or non-alcoholic beverage
- Exclusive **outdoor** pool room, change area, shower and towels
- Choice of one snack (Whittaker's chocolate bar, pure ice cream or hand cooked crisps)
1
Select your preferred date and ticket type, then add to cart.
2
Complete secure payment at checkout.
3
Receive instant e-ticket confirmation via email.
4
Show your mobile or printed voucher at the venue.
- Children under 12yrs are not permitted for evening sessions (after 5pm)
- One room can accommodate up to 4 people (e.g. 2 adults + 2 children, 3 adults + 1 child). If you have selected the "4 Adults" option, "Per Child" option cannot be added on
- The water held within the pools is vastly rainwater, collected from our roof-tops as well as spring water from a spring on-site. Any shortfall is substituted from Lake Wakatipu water. The water is replaced constantly throughout the day in order to keep the water as fresh as possible and is constantly circulates through a sand filter to trap suspended particles
- The mineral content of the pool water is very low so jewellery should not be affected. However, it is recommended to remove jewellery to avoid losing items in the pool
- If you wish to cancel a booking please provide at least 48 hours’ notice
- As Onsen is a close contact business, when Queenstown moves to the COVID-19 Protection Framework “Traffic Light” system, we will require all guests to be vaccinated. At the time of booking your experience, we will require confirmation that all guests associated with the booking are double vaccinated against COVID-19.
- On arrival, we will be requiring proof of vaccination in line with the NZ Government’s Vaccination Certificates Protocol (Protocol). If you are unable to provide evidence of double vaccination strictly in line with the Protocol, the guests who are not vaccinated or unable to provide proof will not be able to enjoy their experience with us. The cost for the booking will remain the same as at the time of booking regardless of the number of guests who are enjoy their experience with us.
- If no guests are vaccinated or able to provide proof of vaccination in line with the Protocol, the booking will be cancelled, and your credit card will be charged a cancellation fee equal to 100% of the booking.
- Confirmation in the form of a tour voucher will be received at time of booking
- Upon completion of purchase, please print the voucher and present on day of the experience
- Vouchers can also be presented on your mobile device for this attraction
- Availability was accurate at the time of booking however, is subject to change due to circumstances out of our control
- For your information, complete Tour Operator Information including contact details is included on your tour voucher
- We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
Location
-44.98023238, 168.68587044
Frequently Asked Questions
Queenstown's Onsen Hot Pools feature exclusive indoor and outdoor pools that accommodate up to four adults while overlooking the iconic Shotover River. Guests can enjoy this relaxing water experience with the convenience of a courtesy shuttle bus located just a short drive from the town centre.
Your session includes exclusive use of a private cedar-lined pool, plus the provision of towels, bathrobes, and access to changing room facilities.
A standard booking grants you one hour of private pool time, which begins promptly at your scheduled appointment time.
Each booking is for a completely private room that accommodates up to four adults and features a retractable roof to expose the pool to the outdoors.
The facility is located in Arthurs Point, about a 10-minute drive from the town center, and a complimentary courtesy shuttle is available for guests.
The pools are designed for adults and older teenagers, with a strict policy that children under 12 are not permitted and those aged 12 to 15 must be accompanied by an adult.
The facility is not fully wheelchair accessible due to the presence of stairs leading to the pool rooms and the layout of the changing areas.
Daytime sessions offer clear views of the Shotover River canyon, while evening sessions allow you to view the night sky through the retractable roof.
You must bring your own swimwear as it is mandatory for hygiene reasons, but towels and robes are provided by the facility.
Cancellations or modifications must be made at least 48 hours prior to your scheduled session to receive a full refund.
Guests are advised to arrive 15 minutes before their booked time to allow for check-in, changing, and showering before entering the water.
About Onsen Hot Pools Queenstown
Evening bookings from May to September offer the most atmospheric experience with lanterns and cooler weather. Book during shoulder seasons for fewer crowds while still enjoying the stunning mountain views.
Allow 2-3 hours to fully enjoy the experience including shuttle travel time. Most visitors spend approximately 90 minutes soaking in the pools.
Enjoy the ultimate in Queenstown relaxation - book yourself a session at the Onsen Hot Pools today and let the soothing powers of water heal you!
- Soothing Hot Pools: Immerse yourself in the ultimate relaxation experience as you soak in the soothing hot pools overlooking the picturesque Shotover River. The pure water and tranquil surroundings create the perfect environment to unwind and rejuvenate your body and mind.
- Exclusive Pool Options: Onsen Hot Pools offers a range of exclusive pools both indoors and outdoors, accommodating up to four adults. Whether you're seeking a romantic escape or a leisurely outing with friends, there's a pool option to suit your preferences.
- Breathtaking Scenery: Marvel at the stunning scenery surrounding the hot pools, with views of the iconic Shotover River and the majestic mountains of Queenstown. The natural beauty of the area adds to the serene atmosphere, enhancing your relaxation experience.
- Flexibility for Different Occasions: Whether you're celebrating a special occasion, planning a romantic getaway, or simply seeking a moment of tranquility, Onsen Hot Pools caters to various needs. Enjoy a private soak with your partner or share the experience with friends for a memorable group outing.
- Healing Benefits: Experience the therapeutic benefits of the hot pools as they work to soothe tired muscles, alleviate stress, and promote overall well-being. The healing properties of the pure water contribute to a sense of renewal and revitalization.
- Luxurious Amenities: Indulge in the luxurious amenities provided at Onsen Hot Pools, including plush towels, comfortable seating areas, and serene ambiance. Everything is designed to ensure your comfort and relaxation throughout your visit.
Prices vary by season and booking time, with evening sessions typically priced higher. Group discounts may be available for private pool bookings.
The venue offers step-free access to the pool area and changing facilities. Accessible shuttle service is available with advance booking.
Stay hydrated between soaks and limit session time to 15-20 minutes
Children under 16 must be supervised by an adult at all times
Inform staff of any health conditions before entering the thermal pools
Children under 16 must be supervised by an adult at all times
Inform staff of any health conditions before entering the thermal pools
Onsen culture emphasizes quiet relaxation and respect for shared spaces
Remove all swimwear before entering the thermal pools as per traditional practice
Shuttle service reflects New Zealand's commitment to accessible eco-tourism
Capture the lantern reflections on the water during the golden hour before sunset
Use a wide-angle lens to include the Shotover River and mountain backdrop
Evening sessions provide dramatic lighting perfect for atmospheric shots
Use a wide-angle lens to include the Shotover River and mountain backdrop
Evening sessions provide dramatic lighting perfect for atmospheric shots
Complimentary shuttle service, exclusive outdoor pool room, private changing areas, showers, towels, beverage service, snack options
General Questions
Simply select your preferred date, choose the ticket type and quantity, then click "Add to Cart". Complete the secure checkout to receive your e-tickets instantly via email.
Yes, all payments on HolidaySG are processed through SSL-encrypted, PCI-compliant payment gateways. We support major credit/debit cards and other secure payment methods.
Most bookings are instantly confirmed. You will receive your e-tickets via email within minutes of completing your purchase.
Cancellation and modification policies vary by activity. Please check the specific cancellation policy listed under each ticket option before booking.
In most cases, you can show your e-ticket directly from your mobile phone at the venue. Some activities may require a printed voucher — this will be clearly stated in your confirmation email.
If an activity is cancelled by the operator due to weather or other unforeseen circumstances, you will typically receive a full refund or be offered an alternative date.
Yes, you can select multiple tickets for your group. For large groups (10+ people), please contact our support team for special group rates.
No, the price you see is the price you pay. All taxes and service fees are included in the displayed price.
We recommend arriving at least 15-30 minutes before your scheduled time to allow for check-in and any security procedures.
Yes, you can purchase tickets as a gift or for other travellers. Simply enter the correct details during checkout.
All prices on HolidaySG are displayed in Singapore Dollars (SGD) unless otherwise indicated.
Yes, HolidaySG is an authorized booking partner working directly with attractions, tour operators, and experience providers across Asia.
Our customer support team is available daily (9 AM – 11 PM SGT) to help. You can reach us via email or chat, and we will work to resolve any issues as quickly as possible.
Some activities offer special pricing for students, seniors, and children. These will be shown as separate ticket types when available.
Tickets are generally valid only for the selected date. If you need to change your visit date, please contact our support team before the original date.
Refund policies depend on the specific activity and ticket type. Free cancellation options are clearly marked where available.
You can reach our support team daily (9 AM – 11 PM SGT) via email at support@holidaysg.com or through the live chat on our website.
No, you can book as a guest. However, creating an account lets you track your bookings, save favourites, and access exclusive deals.
We strive to offer the most competitive prices. If you find a lower price for the same activity on another platform, contact us and we will do our best to match it.
Yes, we often offer combo packages that bundle popular attractions together at a discounted rate. Check our promotions page for current deals.
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