JR West Rail Pass (HARUKA)

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. The dedicated exchange machine (white machine) at JR Kansai Airport Station will be discontinued from November 1, 2025, and redemption will only be available at the Green Automatic Ticket Machines. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. The dedicated exchange machine (white machine) at JR Kansai Airport Station will be discontinued from November 1, 2025, and redemption will only be available at the Green Automatic Ticket Machines. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. The dedicated exchange machine (white machine) at JR Kansai Airport Station will be discontinued from November 1, 2025, and redemption will only be available at the Green Automatic Ticket Machines. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. The dedicated exchange machine (white machine) at JR Kansai Airport Station will be discontinued from November 1, 2025, and redemption will only be available at the Green Automatic Ticket Machines. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. The dedicated exchange machine (white machine) at JR Kansai Airport Station will be discontinued from November 1, 2025, and redemption will only be available at the Green Automatic Ticket Machines. Refer to the official website for each JR West Japan station opening hours: https://www.westjr.co.jp/global/en/timetable/ The reserved seat coupons can be exchanged for one time, and the reserved seats need to be exchanged separately (The reservation is at the green machine or green window). When the number of reserved seats is used up or there is no prior redemption of the reserved seat ticket, the ticket can be used to take the free seat directly. [Eligibility] 1. A rail pass user must be holding a passport issued by a foreign government. 2.A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. [How to use] You can choose between two different ways of using it. HARUKA e-Ticket Machine Physical tickets exchanged by ’HARUKA e-Ticket Machine’ cannot be canceled even before the start of use. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates Scan the QR code at the ticket vending machine. Select a train. You may choose the train that departs in 5 minutes. Take your boarding pass from the machine and bring it to the window for manual check-in. http://qnimg.zowoyoo.com/img/442048/1654162082137.png If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ http://qnimg.zowoyoo.com/img/442048/1658123084850.png http://qnimg.zowoyoo.com/img/442048/1652428389317.jpg Green ticket-vending machine Confirmation email will be sent to the appointed email address once the booking is made. Please go to green ticket-vending machines and pick up physical ticket by scanning QR code of e-ticket and non-Japanese passport. (Operation menus of machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.) ※For more information about exchange locations, please click the link: https://www.westjr.co.jp/global/en/ticket/receive/ ※For detailed redemption information, please click the link:https://www.westjr.co.jp/global/en/howto/guide/emco ※If the machine breaks down or the passport have no IC chip, please proceed to JR-WEST Ticket Office to exchange physical ticket. Then, the physical pass is successfully redeemed. Exchanging reserved seat tickets: before getting on the train, please go to green ticket-vending machines and pick up physical reserved seat tickets by the area pass. ※For more information about exchanging reserved seat tickets, please click the link: https://www.westjr.co.jp/global/en/howto/ticket-vending-machine/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. How to Use: Once the reservation is successful, the platform will automatically send a reservation success email to the email address reserved by the reservation guest. Please show the received information verification code or QR code, and go to the "dedicated redemption machine" installed next to the ticket gate of Kansai Airport Station to redeem the "Ride Order Coupon". Please scan the QR code on the machine. Please select the train to board. You can choose a departure time 5 minutes before departure. Please collect the ticket issued by the exchange machine and enter through the ticket gate staffed by staff at the station. If the redemption machine dedicated to the "HARUKA Special Edition One-Way Ticket" breaks down or cannot be used, please exchange it at the "green ticket vending machine" or "green window" with the passport logo at the station. The redemption time is from 5:30 on the day of travel to 5 minutes before the last train of the limited express "HARUKA" departs. If the dedicated carriage (car No. 4) of the train is expected to be crowded, you can use unreserved seats. After the electronic ticket is exchanged for a "Ride Voucher", you will not be able to refund or change the date of use or bus frequency. If you need a refund, please contact the travel agency where you originally purchased the ticket before redeeming it. If you lose your "ride ticket", it cannot be reissued. Please purchase a new ticket. After exchanging the "Ride Ticket", if the train you plan to ride on is suspended before boarding, please use other "HARUKA" non-reserved seats or the Kanto Express train. For detailed instructions and precautions, please refer to the official website: https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/

How to Use: Once the reservation is successful, the platform will automatically send a reservation success email to the email address reserved by the reservation guest. Please show the received information verification code or QR code, and go to the "dedicated redemption machine" installed next to the ticket gate of Kansai Airport Station to redeem the "Ride Order Coupon". Please scan the QR code on the machine. Please select the train to board. You can choose a departure time 5 minutes before departure. Please collect the ticket issued by the exchange machine and enter through the ticket gate staffed by staff at the station. If the redemption machine dedicated to the "HARUKA Special Edition One-Way Ticket" breaks down or cannot be used, please exchange it at the "green ticket vending machine" or "green window" with the passport logo at the station. The redemption time is from 5:30 on the day of travel to 5 minutes before the last train of the limited express "HARUKA" departs. If the dedicated carriage (car No. 4) of the train is expected to be crowded, you can use unreserved seats. After the electronic ticket is exchanged for a "Ride Voucher", you will not be able to refund or change the date of use or bus frequency. If you need a refund, please contact the travel agency where you originally purchased the ticket before redeeming it. If you lose your "ride ticket", it cannot be reissued. Please purchase a new ticket. After exchanging the "Ride Ticket", if the train you plan to ride on is suspended before boarding, please use other "HARUKA" non-reserved seats or the Kanto Express train. For detailed instructions and precautions, please refer to the official website: https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/

Business hours are subject to change without prior notice. Please check the official website before visiting. HARUKA TICKET KIX→Osaka・Shin-Osaka [Limited Edition 1 Way]/ HARUKA TICKET: Click Here Osaka Restaurant Floor "Ichiroku Gourmet" 1,300 yen meal coupon: Click Here HARUKA TICKET KIX→Osaka・Shin-Osaka [Limited Edition 1 Way] After the reservation is successful, the system will automatically send you a text message (including the e-ticket QR code download link) to the mailbox that you have reserved. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. 1. Scan the QR code at the ticket vending machine. 2. Select a train. You may choose the train that departs in 5 minutes. 3. Take your boarding pass from the machine and bring it to the window for manual check-in. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Osaka Restaurant Floor "Ichiroku Gourmet" 1,300 yen meal coupon After the reservation is successful, the system will automatically send a text message (including the QR code e ticket download link) to the mailbox that you have reserved. Please show the QR-code of the ticket at the designated exchanged place or redeem the physical ticket for use Exchanged place: Toki no Hiroba "Bar del Sole" on the 5th floor of JR Osaka Station We will give you two meal coupons, one for 1,000 yen and one for 300 yen. Please submit the meal coupon at each store at the time of payment. (You cannot use it by presenting the QR code. Please be sure to exchange it for a meal ticket before using each store.) Meal coupons can be used as cash vouchers at the following stores.Multiple meal coupons can be used for each transaction. Meal coupons cannot be exchanged for cash or given change. Meal coupon will be collected at the store where they are used. Meal coupons cannot be used at Daimaru Umeda, Hotel Granvia Osaka, LUCUA Osaka, Eki Marche Osaka, Osaka Station City Cinema, etc. The store you can use this coupon may change. Business hours are subject to change without notice. In addition, no refunds will be given even if you cannot use it due to temporary closure, full occupancy, etc. Cancellations and refunds cannot be made after redeeming meal coupons. Cannot be used outside of the target stores. Payment for the shortfall can be made in cash or cashless. Cashless payment methods are as follows. Credit card (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay), Transportation IC cards (ICOCA, Suica, etc.), Electronic money (iD, Rakuten Edy, WAON, nanaco), Code payment (Alipay, WechatPay, auPAY, d payment, PayPay, Merpay, Rakuten Pay)

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. How to Use: HARUKA TICKET Kansai Airport → Osaka・Shin-Osaka [Special Edition One-way Ticket]: Once the reservation is successful, the platform will automatically send a reservation success email to the email address reserved by the reservation guest. Please show the received information verification code or QR code, and go to the "dedicated redemption machine" installed next to the ticket gate of Kansai Airport Station to redeem the "Ride Order Coupon". Please scan the QR code on the machine. Please select the train to board. You can choose a departure time 5 minutes before departure. Please collect the ticket issued by the exchange machine and enter through the ticket gate staffed by staff at the station. If the redemption machine dedicated to the "HARUKA Special Edition One-Way Ticket" breaks down or cannot be used, please exchange it at the "green ticket vending machine" or "green window" with the passport logo at the station. The redemption time is from 5:30 on the day of travel to 5 minutes before the last train of the limited express "HARUKA" departs. If the dedicated carriage (car No. 4) of the train is expected to be crowded, you can use unreserved seats. After the electronic ticket is exchanged for a "Ride Voucher", you will not be able to refund or change the date of use or bus frequency. If you need a refund, please contact the travel agency where you originally purchased the ticket before redeeming it. If you lose your "ride ticket", it cannot be reissued. Please purchase a new ticket. After exchanging the "Ride Ticket", if the train you plan to ride on is suspended before boarding, please use other "HARUKA" non-reserved seats or the Kanto Express train. For detailed instructions and precautions, please refer to the official website: https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Osaka Prefecture’s “16 Food Court” 1,300 yen meal-sharing coupon / Osaka Prefecture “16 Food Court” 1,300 yen meal-sharing coupon : Once the reservation is successful, the platform will automatically send a reservation success email to the email address reserved by the reservation guest. Please show the verification code or QR code you received. Please go to the designated location to show the QR code or redeem it for a physical ticket Redemption location: Please go to the Space Plaza " BAR del SOLE " on the 5th floor of JR Osaka Station to exchange for 1,000 yen x1 and 300 yen x1 meal coupons that can be used at the target stores , a total of 2 coupons. ( "BAR del SOLE" will be closed from July 18 (Tuesday) to 21 (Friday), and meal vouchers cannot be redeemed during this period ) Give the meal coupons to each store when checking out . (The QR code cannot be shown directly. Please be sure to exchange it for a meal coupon and use it in each store ) This meal voucher can be used as a cash voucher in the following stores. Multiple meal coupons can be used at one checkout.: "16 Food Court" on the 16th floor of Osaka Station South Gate Building, "Miyazaki SHABUSHABU Kirigine" "A・ran" "Osaka Takehautei" "uwosa" "Ginza Bald Ten", "Ocean House Goemon" "Salon Egg and Me" "ST-MARC CAFE" "cafe British House" "Meat Craftsman Nagataya", "Xian" "Hakkakuan" "PIER 30 GRILL" "Chinese Cuisine Rhodes", "Cafe de Clever" on the 1st floor of Osaka Station South Gate Building, Osaka Station South Gate Building B1F "San Marco", Time and Space Plaza (Osaka Station 5th floor) "BAR del SOLE" Meal vouchers cannot be exchanged for cash or change. This meal voucher will be recovered by the store where it was used. This meal coupon cannot be used at Daimaru Umeda, Hotel Granvia Osaka, LUCUA Osaka, Eki Marché Osaka, Osaka Station City Cinema, etc. Available stores may change. Business hours may change without notice. In addition, if the meal coupon cannot be used due to temporary closure, full booking, etc., no refund will be given. Once the meal voucher is redeemed, it cannot be canceled or refunded. Cannot be used outside of applicable stores. If the meal voucher is insufficient, you can use cash or cashless settlement. Cashless payment methods are as follows: Credit cards ( VISA, Mastercard, JCB, American Express, Diners Club International, UnionPay), Transportation IC card (ICOCA, Suica, etc.), E-wallets (iD, Rakuten Edy, WAON, nanaco), Electronic payment (QR code checkout) (Alipay, WechatPay, auPAY, d払い, PayPay, メルペイ, 楽天Pay)

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Business hours are subject to change without prior notice. Please check the official website before visiting. HARUKA TICKET KIX→Tennoji[Limited Edition 1 Way] https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Abeno Harukas 300 Observatory Admission Ticket / 하루카스300전망대 입장권: https://www.abenoharukas-300.jp/index.html HARUKA TICKET KIX→Tennoji [Limited Edition 1 Way] After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. ① Scan the QR code at the ticket vending machine. ② Select a train. You may choose the train that departs in 5 minutes. ③ Take your boarding pass from the machine and bring it to the window for manual check-in. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Abeno Harukas 300 Observatory Admission Ticket After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. Please show the QR-code of the ticket at the designated exchanged place or redeem the physical ticket for use. Exchanged place: Abeno Harukas 300 Observatory 16F Information desk(1-1-43 Abenosuji, Abeno-ku, Osaka, Japan) Only use once, after the exit can not be re-admission

HARUKA TICKET KIX→Osaka・Shin-Osaka [Limited Edition 1 Way] https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Umeda Sky Building Floating Garden Observatory Admission Ticket https://www.skybldg.co.jp/ How to Use: HARUKA TICKET KIX→Osaka・Shin-Osaka【Limited Edition 1 Way】 1. After the reservation is successful, the system will automatically send you a text message (including the e-ticket QR code download link) to the mailbox that you have reserved. 2. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. ① Scan the QR code at the ticket vending machine. ② Select a train. You may choose the train that departs in 5 minutes. ③ Take your boarding pass from the machine and bring it to the window for manual check-in. 3. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. 4. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. 5. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. 6. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. If you want a refund, please contact the travel agency you purchased the ticket from before exchanging. 7. The train ticket cannot be reissued if you lost it. Please buy a new ticket. 8. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. 9. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Umeda Sky Building Floating Garden Observatory Admission Ticket 1. After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. 2. Please show the QR-code of the ticket at the designated exchanged place or redeem the physical ticket for use. ※Exchanged place: On the day of the visit, please go to the counter on the 39th floor, present the QR code and scan to redeem the admission ticket.※Exchangeable time: 09：30～21：30 3.Cannot be used on the day of the Naniwa Yodogawa Fireworks Festival (8/5/2023). Entry may not be possible in case of inclement weather. 4.For guest who use wheelchair please take the high-floor elevator from the first floor of Tower East. 5.In case of heavy rain, the rooftop floor may be closed.

Please check the information about each facility, business hours, and public holidays information in advance at the following links List of available facilities:https://www.tripellet.com/hfkansai/en For Haruka Ticket KIX→Shin-Osaka Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. - Scan the QR code at the ticket vending machine; - Select a train. You may choose the train that departs in 5 minutes - Take your boarding pass from the machine and bring it to the window for manual check-in. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/

Important Notice – HARUKA One-Way Ticket (E-MCO Electronic Exchange Voucher) Please be informed that the Special Exchange Machine (White Machine) located at JR Kansai Airport Station will be available only until October 31, 2025. Starting November 1, 2025, this machine will be discontinued. Guests may still pick up their tickets at the Green Automated Ticket Machine after this date. We kindly ask all guests to take note of this update when planning their travel. Operating Hours: Business hours are subject to change without prior notice. Please check the official website before visiting. HARUKA TICKET KIX→Kyoto[Limited Edition 1 Way] https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Kyoto Theater Performance Ticket -FIRST-TIME KABUKI at Kyoto Station Building https://www.kyoto-gekijo.com/performance/2024/first-time-kabuki_en.html HARUKA TICKET KIX→Kyoto[Limited Edition 1 Way] After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. ① Scan the QR code at the ticket vending machine. ② Select a train. You may choose the train that departs in 5 minutes. ③ Take your boarding pass from the machine and bring it to the window for manual check-in. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. The train ticket cannot be reissued if you lost it. Please buy a new ticket. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Kyoto Theater Performance Ticket -FIRST-TIME KABUKI at Kyoto Station Building Upon successful booking, the platform will automatically send a confirmation email to the guest's email address. Please check in at the Kyoto Theater entrance 30 minutes before the performance begins and present your QR code. We will guide you to your seat. Check-in and entry begin 30 minutes before the performance starts. The check-in deadline is 10 minutes before the performance. All seats are unreserved. If no seats are available or the performance is canceled, please choose another date or time slot. ※ There will be no performance on September 11th. Please refer to the official website for performance times. https://www.kyoto-gekijo.com/performance/2024/first-time-kabuki_tc.html Redemption Location: Kyoto Theater, Kyoto Station Building, Karasuma-Shiokoji sagaru, Shimogyo Ward, Kyoto, 600-8216

Official Website Business hours are subject to change without prior notice. Please check the official website before visiting. HARUKA TICKET KIX→Kyoto【Limited Edition 1 Way https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Kyoto Railway Museum Admission Ticket https://www.kyotorailwaymuseum.jp/en/ Kyoto Aquarium Admission Ticket https://www.kyoto-aquarium.com/en/index.html Important Notes: Last entry is at 16:00 and the closing time is 17:00 on 2024/06/29 (Saturday).Please make sure to arrange the schedule in advance as the closing time on that day is earlier than usual. Eligibility・Applicable Visitors HARUKA TICKET KIX→Kyoto【Limited Edition 1 Way】 12 or over 12 years old when an exchange order is issued or a rail pass is purchased. Hold a passport issued by a government other than Japan A rail pass user must be entering in Japan as a "Temporary Visitor". "Temporary Visitor" is a status of residence defined under Japanese immigration law. ※If you are found not to meet the eligibility to use the ticket, you will be charged an additional fee for unauthorized use. Please confirm your residence status in advance. Notice How to use: A confirmation email including 2 pieces of the voucher will be sent to the appointed email address once the booking is made. And please show the QR code for ticket redemption when you visit each facility. Valid period: HARUKA TICKET KIX→Kyoto【Limited Edition 1 Way】: Valid for 90 days after booking Kyoto Railway Museum Admission Ticket: Valid for 90 days after booking Kyoto Aquarium Admission Ticket:Valid for 90 days after booking HARUKA TICKET KIX→Kyoto【Limited Edition 1 Way】 1. After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. 2. Please display the QR-CODE of the e-ticket to exchange the ''train ticket'' from "HARUKA e-Ticket Machine" in front of the JR ticket gates. ① Scan the QR code at the ticket vending machine. ② Select a train. You may choose the train that departs in 5 minutes. ③ Take your boarding pass from the machine and bring it to the window for manual check-in. 3. If the "HARUKA e-Ticket Machine" does not work properly, please exchange your ticket at a JR-West ticket office "Green Window" or GreenTicket-Vending Machines with a passport mark on the machine at the station. 4. You can exchange your ticket from 5:30 a.m. to 5 minutes before the last train of the Kansai- Airport Express “HARUKA” on the day of boarding. 5. If the reserved-seat car (car No. 4) of your train is crowded, you can use the unreserved seats. 6. After the e-ticket is exchanged for a train ticket, you will not be able to get a refund or change the date of use and the train you chose. If you want a refund, please contact the travel agency you purchased the ticket from before exchanging. 7. The train ticket cannot be reissued if you lost it. Please buy a new ticket. 8. After you exchanged for a physical train ticket if the train you plan to take is suspended before boarding, please use the non-reserved seats of another “HARUKA” or the Kansai-Airport RapidService. 9. For detailed instructions and notices, please refer to the official website. https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Kyoto Railway Museum Admission Ticket After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. Please show the QR-code of the ticket at the designated exchanged place or redeem the physical ticket for use. Exchanged place: Kyoto Railway Museum (Kankijicho, Shimogyo Ward, Kyoto, Japan) Please present the admission ticket to staff when guests re-enter the museum. Admission ticket is required to be presented for the operating simulator experience. Kyoto Aquarium Admission Ticket / 교토 수족관 입장권: 1. After the reservation is successful, the system will automatically send a text message (including the QR code e-ticket download link) to the mailbox that you have reserved. 2. Please show the QR-code of the ticket at the designated exchanged place or redeem the physical ticket for use. ※Exchanged place: entrance of Kyoto Aquarium（35-1, Kankiji-cho, Shimogyo-ku, Kyoto City） 3. limited to 1 time for the day 4. Open all year round.There is a possibility of sudden suspension of operations due to bad weather or equipment renovation. 5. Business Hour： Basic operation: 10:00-18:00 National holidays from April to November: 10:00-20:00 Golden Week (Apr 29 to May 7), Summer Vacation (Jul 29 to Aug 27): 9:00-20:00 Please check the official website for details https://www.kyoto-aquarium.com/img/about/pdf_calender2023.pdf

Business hours are subject to change without prior notice. Please check the official website before visiting. HARUKA TICKET KIX→Kyoto【Limited Edition 1 Way】/ HARUKA TICKET Kansai Airport → Kyoto 【Haruka One-Way Ticket Special Edition 】 : https://www.westjr.co.jp/global/en/ticket/pass/terms-conditions/haruka/limited-edition/ Kyoto Station building common product coupon 1,000 yen / Kyoto Station building common product coupon 1,000 yen : https://www.kyoto-station-building.co.jp/lp/english/